Modi plans to make public services available on mobile phones

Mobile has entirely changed the world of communication and technology in the 21st century. Earlier, mobile was primarily used as a mode of communication but the Government agencies today find it very helpful to not only disseminate crucial information but also to make government services  available at the touch of a button. The Narendra Modi-led Centre is planning to develop an infrastructure for enabling the availability of public services through handheld devices such as mobile phones and tablets. 420312-modi

IAS officer and Secretary in Department of Administrative Reforms and Public Grievances (DARPG), Devendra Chaudhary has commented that the move would be a vital element of India’s push to improve its ranking of 119 out of 193 countries in the UN E-Government Index and breaking into the top 10.

JS Deepak, Department of electronics and information technology (DeitY) reported that in order to achieve the vision of Digital India and ensure the delivery of government services to citizens, the mobile platform needs to be leveraged to its full potential.

Multi-lingual mobile governance services are essential  for service delivery. Aadhaar-linked, mobile-based authentication mechanism needs to be developed to become a widely-used channel for citizen authentication. Seems like Digital technologies will take India towards new direction within next 5 years.